DISTRIBUTED COMPUTING SUPPORT CONTRACT USER SURVEY
IT Division operates a Distributed Computing Support Service, which offers support to owners and users of all variety of desktops throughout CERN as well as more dedicated services for certain groups, divisions and experiments.It also provides the staff who operate the central and satellite Computing Helpdesks, it supports printers throughout the site and it provides the installation activities of the IT Division PC Service.
We have published a questionnaire which seeks to gather your feedback on how the services are seen, how they are progressing and how they can be improved. Please take a few minutes to fill in this questionnaire. Replies will be treated in confidence if desired although you may also request an opportunity to be contacted by CERN's service management directly. Please tell us if you met problems but also if you had a successful conclusion to your request for assistance.
You will find the questionnaire at the web site
There will also be a link to this site inside mails sent by the contract's problem tracking scheme when a user problem is closed.
We request that you fill in as many questions as you can and submit the form by March 20th. We will try to post a summary of the replies by the middle of April.
Thank you for taking the time to help us judge the service status.