IT Services availability during CERN annual closure
Mail, Cern Windows (NICE ), Web services, LXPLUS, LXBATCH, Automated tape devices, Castor, Backups, software license servers, Sundev, CVS and Print Servers, CDS and Agenda-Maker, EDMS (in collaboration with EST Division), CMS disc servers, Campus Network, Remedy, Security and VPN services will be available during the CERN annual closure. The physics database cluster, replication location service as well as accdb, cerndb and admsdb are the only databases available, CCDB will be closed for public access. Problems developing on scheduled services should be addressed within about half a day except around Christmas Eve and Christmas Day ( 24 and 25th December ) and New Year's Eve and New Years Day (31st December and 1st Janauary.
All other services will be left running mostly unattended. No interruptions are scheduled but restoration of the service in case of failure cannot be guaranteed.
Please note that the Helpdesk will be closed, that no file restores from backups will be possible and damaged tapes will not be processed.
An operator service will be maintained throughout and can be reached at extension 75011 or by Email to computer.operations@cern.ch where urgent problems maybe addressed.
For Administrative Computing Services, the website, ERT (Electronic Recruitment Tool) will be the only service operational; all other AIS applications such as EDH, CET, HRT etc. will be unavailable.
Please remember to shutdown and power off any equipment in your office which is not foreseen to be used during the annual closure.