HELPDESK TROUBLESHOOTING REQUESTS
As of the 08/03/2004 all the repair requests and other communication concerning the CERN tertiary buildings that so far have been transmitted to the TCR via 72201 will be handled directly by the FM helpdesk under the phone number 77777, i.e. problems on systems and equipment as:
• Electricity and lighting in office buildings, halls and workshops
• Heating and air conditioning in office buildings, halls and workshops
• Lifts (excluded the ones in shafts)
• Motorised doors
• Building structure and equipment: roofs, doors, windows, blinds, etc.
• Plumbing
• Toilets
• Cleaning (CERN wide)
• Restaurant equipment
• Roads and green areas
• Wastes collection
The FM Helpdesk is available between 07h30 and 18h30. Troubleshooting requests, complaints and work requests will only be accepted during these opening hours.
Outside these opening hours and for any problem in a machine building or on equipment that is not in the list above, you shall continue to contact the TCR under 72201 - 24 hours a day, 365 days a year.
Machine buildings are e.g. the accelerator tunnels, and all building that is related to the functioning of accelerators (i.e. all the buildings of SPS and LHC sites, and some buildings of Meyrin and Prévessin sites).For a detailed separation please check out
http://ts-dep.web.cern.ch/ts-dep/groups/fm/fm.htm.
TS Department
FM & CSE Groups