Troubleshooting Requests e-mail Confirmation

In an ongoing effort to improve quality of the repair requests, a new e-mail confirmation automatic system will be implemented starting from the 21st October.
All repair requests transmitted to the TCR (72201) or the FM Helpdesk (77777) will be confirmed in an e-mail to the requestor, provided that the latter has a valid e-mail address in the HR database. The e-mail will contain a reference number, a brief description of the problem, the location and a contact where more information can be obtained.
A second e-mail will be sent when the processing of the repair request is finished.
We hope that this initiative will improve the transparency and quality of our service.


Helpdesk Troubleshooting Requests (reminder)


We remind you that all the repair requests and other communication concerning the CERN machine buildings have to be transmitted to the TCR via 72201, whereas the ones concerning tertiary buildings are handled directly by the FM helpdesk under the phone number 77777, i.e. problems on systems and equipment as :

  • Electricity and lighting in office buildings, halls, workshops and roads
  • Heating and air conditioning in office buildings, halls and workshops
  • Lifts (excluded the ones in shafts)
  • Motorised doors
  • Building structure and equipment: roofs, doors, windows, blinds, etc.
  • Plumbing
  • Toilets
  • Cleaning (CERN wide)
  • Restaurant equipment
  • Roads and green areas
  • Wastes collection

The FM Helpdesk is available between 07h30 and 18h30. Troubleshooting requests, complaints and work requests will only be accepted during these opening hours.
Outside these opening hours and for any problem in a machine building or on equipment that is not in the list above, please contact the TCR under 72201 - 24 hours a day, 365 days a year.
Machine buildings are e.g. the accelerator tunnels, and all building that is related to the functioning of accelerators (i.e. all the buildings of SPS and LHC sites, and some buildings of Meyrin and Prévessin sites). For a detailed separation please check out


http://ts-dep.web.cern.ch/ts-dep/groups/fm/fm.htm

TS Department
Operation Committee


by TS Department