IT Services Availability during the 2007 Annual CERN Closure
Most of the physics, technical, administrative and communications services provided by the IT Department - including LCG (EGEE) production services - will remain available during the CERN annual closure (although EDH requests will stay queued). No interruptions are scheduled but in the event of failure, the restoration of services cannot be guaranteed.
Problems will be dealt with on a best effort basis only. However, for the following services:
- Network, Databases, Mail, Web, Windows & Terminal Services, Indico, CDS, Grid (SAM, FTS, VOMS, GridView, Resource Brokers): experts should be reachable to start investigations within about half a day except around Christmas Eve and Christmas Day (24 and 25 December) and New Year’s Eve and New Year’s Day (31 December and 1 January). Incidents will be documented at http://cern.ch/ssb;
- The backup service: will remain operational, but backups cannot be guaranteed and file restores will not be possible;
- Castor: damaged tapes will not be processed.
Please note that the Helpdesk will be closed but an operator service will be maintained throughout and can be reached on tel: 75011 or by email: mailto:computer.operations@cern.ch. Urgent problems may be addressed to this service.
Please remember to shut down and power off any equipment in your office that is not required during the annual closure.
IT Department
by IT Department