Change in the CERN account password reset procedure
From Since 19 August 19th 2008, the security of the CERN account password reset procedure has been strengthened. As a result, users requesting to have their password reset by the Computing Helpdesk will be asked to provide some private personal information prior to resetting their CERN account password.
Please note that all relevant information about the CERN account and password can be found at
http://cern.ch/it-dep/AccountsandpasswordsatCERN.htm
Thank you in advance for your cooperation.
IT Department
by IT Department