First level network support handover to the IT Helpdesk
As of 18th of May 2009, the first level network support will be handed over from Netops to the central IT Helpdesk. Thus, emails and phone calls directed to Netops (mailto:Netops@cern.ch and 74927) will be redirected to the Helpdesk (mailto:helpdesk.computing@cern.ch and 78888). Nevertheless, as in the past, escalation will be handled by IT/CS group. A detailed article on this change will be published in the next CERN Computer Newsletter.
CS Group, IT Department
by IT Department