IT Services Availability during the CERN Annual Closure 2010
Most of the services provided by the IT Department - including WLCG production services - will remain available during the CERN annual closure. No interruptions are scheduled but in case of failure, the restoration of services cannot be guaranteed.
Problems will be dealt with on a best effort basis only. However, please note:
• Experts should be reachable to start investigations on the following services within about half a day except around Christmas Eve and Christmas Day (24 and 25 December) and New Year's Eve and New Year's Day (31 December and 1 January) -- Network, Databases, Linux, Mail, Printing, Telecom, Web, Windows & Windows Terminal Services, Account Management, Castor, Indico, Inspire, Invenio, Grid (SAM, Gridview, Nagios, messaging), and the room booking system, Incidents will be documented at http://cern.ch/ssb.
• The backup service will remain operational, but backups cannot be guaranteed and file restores may not be possible.
• For the Castor service, damaged tapes will not be processed.
Please note that the Helpdesk will be closed but an operator service where urgent problems may be addressed will be maintained throughout and can be reached at 75011 or Email: computer.operations@cern.ch.
Potential computer security incidents should be reported to Computer.Security@cern.ch or 70500 as usual.
Please remember to shutdown and power off any equipment in your office that is not required during the annual closure.
IT Department