Communication to CHIS members - Attach proof of payment to your claims !
As it was evident that more and more members were forgetting to attach proof of payment of bills to reimbursement claims, we launched a campaign in the summer, using various means (the CHIS Bull, the web site, adding a reminder on the forms, etc.), to make everyone aware of this obligation.
The situation has improved dramatically, and we should like to thank you for your positive response to our reminder. Only a minority of members have not yet got into the habit of attaching proof of payment to their claims.
We have asked UNIQA to adhere strictly to the rules and to return every claim which is incomplete. The handling of an initially incomplete claim means extra work for the personnel of UNIQA. Complete claims will be handled first before any incomplete claims are sent back and processed. The reimbursement of a claim, which may include several bills, could be delayed for several weeks, all because there is one proof of payment missing.
Thank you in advance for your understanding.
by HR Department