Availability of IT services during the 2009 CERN annual closure

Most of the services provided by the IT Department - including WLCG (EGEE) production services - will remain available during the CERN annual closure. No interruptions are scheduled but in the event of a failure, the restoration of services cannot be guaranteed.

Problems will be dealt with on a best effort basis only. However, for the following services:
  • Network, Databases, Mail, Web, Windows & Terminal Services, Authentication Services, Indico, CDS, Grid (SAM, FTS, VOMS, GridView): experts should be reachable to start investigations within about half a day except on Christmas Eve and Christmas Day (24 and 25 December) and New Year’s Eve and New Year’s Day (31 December and 1 January). Incidents will be documented at http://cern.ch/ssb.
  • The backup service will remain operational, but backups cannot be guaranteed and file restores may not be possible.
  • Castor: damaged tapes will not be processed.
Please note that the Helpdesk will be closed but an operator service will be maintained throughout and can be reached on telephone: 75011 or email: computer.operations@cern.ch in the event of urgent problems.

Potential computer security incidents should be reported to Computer.Security@cern.ch or 70500 as usual.

Please remember to shut down and switch off any equipment in your office that is not required during the annual closure.
by IT Department