Canon multifunction copier machines – now with onsite support!

Following a retendering process in 2012, the IT Department is pleased to announce that leased multifunction copier machines are now covered by onsite support, provided by Canon technicians via the CERN Service Desk support system.

You can now contact the Service Desk regarding any problems or requests for toner:

Telephone: 77777
Email: Service-Desk@cern.ch

Please remember to quote the machine printer name and/or serial number (marked on the side of the machine).

The following submission forms are available online:

• Report a failure with a printer or copier
• Request for network printer or copier installation or move
• Request toner/ink for my printer or copier

The website below details the range of models available, all of which include print, photocopy and scan-to-mail functions as standard.

These multifunction copier machines are leased subject to a monthly charge (minimum of 48 months) plus a “per click” charge to cover consumables (except staples), leaving you nothing else to pay for apart from paper!

For new requests, please refer to the list of responsible persons in each Department.

More information here.

IT Department