New Computer Account Management System on 22 November

On 22 November, the current management system called CRA was replaced by a new self-service tool available on a Web Portal.

The End-Users can now manage their computer accounts and resources themselves through this Web Portal. The ServiceDesk will provide help or forward requests to the appropriate support line in case of specific requests.

Account management tools

The Account Management Portal allows you to:
  • Manage your primary account;
  • Change your password;
  • Create and manage secondary and service accounts;
  • Manage application and resource authorizations and settings;
  • Find help and documentation concerning accounts and resources.
Get Help
  • In the event of any questions or problems, please contact the ServiceDesk (phone +41 22 767 8888 or it.servicedesk@cern.ch)

The Account Management Team

by IT Department